Hello, I'm Rafael Morgado, a dynamic and enthusiastic professional with over 10 years of experience in Customer Care, including 5+ years in management operations and leadership roles. Currently, I am the Customer Care Enablement Operations and Technology Lead at Bitpanda, where I've been applying my extensive skills in optimizing operations, tools, and processes to enhance customer satisfaction and drive strategic goals​​​​. My career journey includes notable roles such as Senior Customer Care Operations Manager at Tripadvisor and Global Operations Manager at Wix.com. In these roles, I've demonstrated my ability to lead diverse teams, manage global projects, and foster a customer-centric approach while achieving operational excellence​​. I have a strong foundation in team leadership, mentoring, and advising, as evidenced by my role as Team Lead of Customer Care at Wix.com. My approach focuses on building strong relationships, understanding unique user journeys, and enhancing customer experience through creative problem-solving and effective communication​​. Beyond my professional endeavors, I possess a deep interest in personal development and philosophical studies, particularly in Stoicism and Buddhism. These disciplines have not only enriched my personal life but also informed my professional approach, allowing me to cultivate resilience, mindfulness, and a balanced perspective in both personal and work environments. My fascination with online businesses, social and digital marketing, and entrepreneurship keeps me at the forefront of the latest trends and strategies, enabling me to offer comprehensive insights in these areas. I believe in the power of integrating philosophical wisdom with modern business practices to create a holistic approach to career and life success.

My Mentoring Topics

• Creative Leadership & Management
• Mental Health & Well Being
• Career Planning & Advice
• Brainstorming Ideas
• Business Development & Strategy
• Team Building & Culture
• Project Management
• Operations Management
• Agile & Lean
• Technology
• Personal Development
• Learning and Development
• Networking