Did you know? Over 80% of professionals feel unclear about their career direction at some point—I've been there, too! I’m Martina Toso, currently the Team Lead for Customer Education at Tradebyte, where I bring over 20 years of experience in building top-notch customer service, engagement, and education teams. My career has taken me from leading remote and on-site teams to spearheading innovative customer strategies and building strong, multicultural communities. Now, I lead a fantastic team of five technical writers and a chatbot project manager, helping them grow through coaching, mentoring, and strategic goal-setting. Mentoring is one of my greatest joys. I've had the privilege of guiding a large number of young professionals as they tackle career decisions, develop leadership skills, and fine-tune their problem-solving abilities. So, if you’re ready to take the next step, whether that’s navigating career choices or growing into a confident leader, I’m here to support you every step of the way. Let’s dive in and make great things happen together!

My Mentoring Topics

• Managing and motivating remote and hybrid teams
• Techniques for team upskilling and development
• Strategies for performance evaluation and feedback
• Fostering a collaborative team culture
• Agile leadership principles and practices
• Setting measurable goals and aligning team performance
• Mentoring for career decision-making and personal growth
• Building confidence in new leaders
• Developing problem-solving skills
• Career coaching for young professionals
• Balancing personal development with team goals
• Creating and implementing strategic frameworks for business growth
• Goal setting and defining team KPIs
• Strategic decision-making based on customer needs
• Aligning cross-functional teams to achieve company objectives
• Using customer insights to guide business strategies
• Defining and maintaining brand tone of voice
• Effective cross-functional communication
• Data-driven communication strategies
• Public speaking and presentation skills
• Strategies for internal and external stakeholder communication
• Building multicultural awareness within teams
• Effective leadership across diverse cultures
• Best practices for leading international teams remotely
• Managing language and cultural differences in communication