Platform Features

9 min read

Complete Account Setup & Profile Management Guide

Get your account configured properly from day one. This guide covers everything from basic setup to advanced privacy settings and profile optimization.

Key Takeaway

Taking 15 minutes to properly configure your account settings will save you hours of frustration later. This guide walks you through every setting, explaining what it does and our recommended configuration for the best experience.

Step 1: Creating Your Account

Start with the basics. Your account serves as the foundation for everything else.

Account Creation Options

🔐 Sign Up Methods

Google Sign-In (Recommended)

Fastest setup (one click)
Auto-fills name and email
No password to remember
Most secure option

Email & Password

Traditional method
Full control over credentials
Requires email verification
Password must be 8+ characters

Required Information

Full Name

Use your real name for trust and professionalism. You can update this later in settings.

Email Address

Use an email you check regularly. All notifications and session reminders go here.

Account Type

Choose "Mentor", "Mentee", or "Both". Don't worry - you can change this anytime in account settings.

Email Verification Required

After signing up with email/password, check your inbox for a verification link. Click it to activate your account. If you don't see it, check your spam folder. The link expires after 24 hours - you can request a new one from the login page.

Step 2: Setting Up Your Basic Profile

Your profile is your identity on the platform. Start with the essentials.

Essential Profile Elements

Profile Photo

Click the placeholder avatar in top-right corner → Select "Upload Photo"

Requirements: JPG, PNG, or WEBP | Max 5MB | Min 400x400px
Best results: Square format, high-res, professional appearance
Pro tip: Face should occupy 60-70% of the frame

Display Name

This appears on your profile and in search results. You can use:

✓ Recommended: "John Smith" or "Dr. Sarah Johnson"

✓ Acceptable: "John S." (if privacy is a concern)

✗ Avoid: "JohnnyBoy123" or nicknames (reduces professionalism)

Location & Timezone

Navigate to: Profile → Edit Profile → Location Settings

Country/City: Helps mentees find local mentors (if desired). This is optional and can be hidden.
Timezone: CRITICAL - ensures session times display correctly. Auto-detects but verify it's accurate.

Bio / About Section

2-3 paragraphs (200-400 words) introducing yourself:

Current role and company (if comfortable sharing)
Years of experience in your field
Key areas of expertise
What you're looking for (as mentor or mentee)

[Screenshot: Profile editing interface showing all editable fields]

Step 4: Password & Account Security

Protect your account with these essential security settings.

Security Best Practices

Changing Your Password

Settings → Security → Change Password

Must be at least 8 characters
Include uppercase, lowercase, numbers, and symbols
Don't reuse passwords from other sites
Consider using a password manager (1Password, LastPass, Bitwarden)

Connected Accounts

If you signed up with Google, you can add email/password authentication as a backup:

Settings → Security → Add Password Authentication

Account Recovery

If you forget your password:

Click "Forgot Password" on login page
Enter your email address
Check email for reset link (expires in 1 hour)
Create new password following security requirements

Pro Tip: Two-Factor Authentication Coming Soon

We're working on adding 2FA (two-factor authentication) via SMS and authenticator apps. This will add an extra layer of security to your account. Stay tuned for updates!

Deactivating or Deleting Your Account

Account Management Options

Temporary Deactivation (Pause)

If you need a break but want to come back later:

Settings → Account → Deactivate Account
Your profile becomes hidden but data is preserved
You can reactivate anytime by logging back in
Scheduled sessions are automatically cancelled

Permanent Deletion

If you want to permanently delete your account and all data:

Settings → Account → Delete Account
This action is IRREVERSIBLE after 30 days
All your data will be permanently deleted
You'll need to create a new account to rejoin

We keep data for 30 days in case you change your mind, then it's permanently removed.

Quick Setup Checklist

Complete These Steps:

Create account and verify email Upload professional profile photo Set correct timezone and location Write complete bio/about section Configure notification preferences Set privacy settings based on your comfort level Test notifications (check email and in-app)