I am an experienced Process Improvement and Process Automation (RPA) expert with over 8 years of expertise in Project Management, Lean Six Sigma, Business Process Management (BPM), and Robotic Process Automation (RPA) focusing on services. With an MBA and a solid track record of leading regional and global automation and improvement projects, I have played a pivotal role in transforming Service processes across multiple industries. As both a Project Manager and Business Analyst, I have led projects from planning to implementation, focusing on services like Human Resources, Marketing, and Customer Service. In addition to my technical expertise, I have mentored colleagues on Lean and Agile methodologies, fostering a culture of continuous improvement and problem-solving in service processes. As a mentor, I am passionate about sharing my knowledge and experience to help others excel in process optimization, automation, and project management. I believe in empowering my mentees to develop a problem-solving mindset and navigate the complexities of business transformation. I aim to provide practical guidance, support their career growth, and help them achieve their professional objectives.

My Mentoring Topics

• Process Improvement for service processes
• Lean and Agile tools adapted for service processes
• Process design and Business Process Management (BPM) for service processes
• Business Analysis and Project Management for Robotic Process Automation (RPA)