More than 20 years delivering better results for a national IT operation, 24 hours a day, 7 days a week, covering Brazil, a huge country with so many different and complex challenges. I started as a level 1 support technician, moved up to level 3, helped the call center move from an SLA from 30% to 94%, helping the entire team understand the value of working through methods for excellence in IT services. Support. I am detail-oriented, reliable and able to prioritize tasks and accommodate multiple customer requests, support a wide range of users across the entire spectrum of the company, to enable them to complete their work effectively. I understand the nature of the client's work, identify areas for product improvement and meet requirements for new products. I address wide-ranging problems involving complex analysis and evaluation, even if they require considerable judgment and initiative. I am self-motivated, I work completely unsupervised and I provide functional support to other team members, and of course, I am the founder of Black Strategy a media company provides a new narrative of strength, resilience, and black intelligence.

My Mentoring Topics

• Marketing
• Public Speaking
• Social Media