Hi, I'm Nikki. I currently work as a Customer Experience Specialist for a global solutions integrator / technology company. Helping customers to achieve their desired business outcomes and overcome hurdles is what I do, I am hugely passionate about delivering first-class customer experience and have had the privilege of working with some large brands across a variety of sectors within my career to date. To work in a customer facing role, I think you need to show great adaptability, empathy and be able to truly listen! I think learning and development is really important, no matter what level in a business you are and I really enjoy working with and supporting others to help them achieve their own goals - something I get a real sense of satisfaction from.
My Mentoring Topics
- Customer Success Management
- Emotional Intelligence - showing empathy and active listening
- Building long-lasting customer relationships
- Problem analysis - finding the root cause
- Customer surveys
You need to be logged in to schedule a session with this mentor. Please sign in here or create an account.
M.
24.November 2024I had a fantastic mentoring session with Nicola, and I’m so grateful for her guidance. She’s an amazing listener and shared incredibly useful tips to help me navigate my transition into Customer Success. Thank you so much, Nicola, for your time, insights, and support—it truly means a lot to me. This program is wonderful because of people like you who are open to helping and generously share their experiences with others.