Thank you for considering me as your mentor! I'm Jeff King, an IT Systems Architect with over 25 years of experience and a passion for helping others thrive in the ever-evolving world of IT. My expertise lies in ServiceNow (especially ITOM Event Management) and Agile principles and values. I'm a Certified Scrum Master (CSM), Professional Scrum Master (PSM), and Scaled Scrum Master (SSM), demonstrating my in-depth knowledge of Scrum methodologies. But more than just technical knowledge, I bring a dedication to coaching and mentoring and a desire to see you reach your full potential. Throughout my career, I've had the privilege of: * Building innovative solutions using ServiceNow Event Management. * Empowering teams by mentoring and training them to enhance their skill sets and utilize best practices. * Championing collaboration across departments to streamline service delivery. * Automating processes to boost efficiency and free up time for creativity. * Successfully leading IT projects, delivering results that make a difference. * Guiding my team through the exciting transition to Agile – a journey that ignited my passion for these transformative practices. As your mentor, I can offer you support in: * Mastering ServiceNow and its functionalities to elevate your IT service management game. * Navigating Agile principles and frameworks, particularly Scrum, with the expertise of a certified Scrum Master (CSM), Professional Scrum Master (PSM), and Scaled Scrum Master (SSM). * Developing strong communication and collaboration skills for a successful career. * Tackling technical challenges with a problem-solving mindset. * Continuously optimizing processes for maximum impact. * General career advice in the IT industry. I can provide guidance and support if you want to advance in your current role, transition to a new specialty, or navigate the ever-evolving IT landscape. * Defining career goals. I'll help you identify your strengths, interests, and aspirations to chart a roadmap for your IT career success. I'm a detail-oriented individual who thrives on critical thinking and clear, concise communication. Beyond technical skills, I believe in fostering a collaborative learning environment where we can challenge each other to grow and continuously improve. I'm constantly expanding my knowledge by attending industry events, pursuing certifications, and staying up-to-date on the latest trends in ServiceNow and Agile methodologies. My experiences extend beyond IT! I've gained valuable skills in communication, project management, and storytelling through: * Founding and managing large-scale events. * Working as a freelance voice-over artist. * Producing and Hosting several podcasts. * Designing tabletop games. Helping others succeed is what motivates me. With my guidance and your dedication, I'm confident you can achieve your goals, whether mastering ServiceNow, embracing Agile practices, taking your career to the next level, or simply figuring out where your passion truly lies. Feel free to reach out – I'm always happy to connect!

My Mentoring Topics

• ServiceNow
• Agile
• Scrum
• Leadership
• Teamwork
• Continuous Learning
• Continuous Improvement
• Career Advice
• Finding Your Passion