Hello there! My name is Erik Roa, and I am a customer success professional with deep expertise in B2B SaaS. I have spent over a decade in the technology industry, developing a diverse skill set that includes customer success, product delivery, professional services, product support, and organizational transformation consulting. My experience in customer success includes working with B2B SaaS companies of all sizes, from startups to established enterprises. I understand the unique challenges that come with delivering software solutions to business customers, and I am passionate about helping my clients achieve their goals and drive growth. In addition to my customer success expertise, I have a strong background in product delivery and professional services. I know how to manage complex projects and deliver high-quality software solutions on time and within budget. I also have experience providing product support and troubleshooting, and I understand the importance of ensuring that customers have access to the resources they need to be successful. Finally, I have expertise in organizational transformation consulting. I know how to assess organizational needs and develop strategies to drive change and improve processes. Whether you are looking to implement a new customer success program or transform your entire organization, I can help you develop a plan that will deliver results. If you are looking for a mentor with expertise in B2B SaaS customer success, product delivery, professional services, product support, and organizational transformation consulting, I would be happy to share my knowledge and experience with you.

My Mentoring Topics

• Customer Success, Product Delivery
• Professional Services
• Product Support
• Organizational transformation Consulting