Hello, and nice to meet you! My name is Roberta, and I bring over 8 years of experience as a Senior CRM Manager in diverse industries, including e-learning, food delivery, and retail, spanning multiple countries across Asia and Europe. Having spent a significant portion of my life traveling, I understand what it means to embark on a new chapter in a different country. Whether you're an aspiring CRM professional looking to navigate the intricacies of the field or an expat seeking guidance, I'm here to help. I believe in the power of community and would love to share my experiences to help you thrive. Let's connect and exchange insights! If you have any questions about CRM, transitioning as an expat, or simply want to share experiences, feel free to reach out.

My Mentoring Topics

  • How you can thrive as a CRM professional
  • Advice on CRM solutions
  • How to navigate Marketing and Growth teams
  • Change and time management
  • Living abroad as an expat
  • How to navigate cultural differences in the workplace
R.
10.September 2024

Roberta is an exceptional lifecycle marketer with deep CRM expertise. Her successful retention campaigns and customer-centric approach demonstrate her prowess. Her insights provided a comprehensive understanding of the field. Roberta's politeness, humility, and proactive communication set her apart. For those seeking knowledge in retention or lifecycle marketing, I highly recommend connecting with her.

M.
4.June 2024

Roberta's mentoring session was incredibly valuable. Her expertise in CRM and the insights she shared have been instrumental in shaping my strategy. I appreciate her practical advice and recommendations for tools like Miro and Zoho CRM tutorials. her guidance has given me a solid foundation to work from and boosted my confidence in implementing effective CRM practices. I highly recommend her as a mentor for those looking to enhance their CRM skills. Thank you, Roberta, for your exceptional support and guidance.

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Think Again - The Power of Knowing What You Don't Know
Adam Grant

Key Facts and Insights from "Think Again - The Power of Knowing What You Don't Know" Power of Unlearning: The book emphasizes the need to unlearn outdated beliefs, opinions, and knowledge to make room for new, relevant insights. Intellectual Humility: Grant underlines the importance of intellectual humility, which involves recognizing the limits of one's knowledge and being open to others' perspectives. Re-thinking Vs. Persistence: The book challenges the traditional view of persistence and determination as the keys to success, suggesting instead that success can often be found through re-thinking and changing course. Scientist Mindset: Grant proposes that we should adopt a 'scientist mindset', where we constantly test our beliefs and assumptions, and adapt them based on new evidence. Feedback and Criticism: The book encourages embracing criticism and feedback as tools for growth and improvement rather than perceiving them as personal attacks. Role of Emotions in Decision Making: Grant highlights how our emotions can impact our decision-making abilities and hence, the need to manage them effectively. Groupthink and Collective Overconfidence: The book warns against the dangers of groupthink and collective overconfidence, which can lead to poor decision making and inhibit innovation. An In-Depth Analysis In "Think Again - The Power of Knowing What You Don't Know", Adam Grant introduces readers to the concept of rethinking – the ability to question your old beliefs and update them based on new information. The central premise of the book is that in a rapidly changing world, it's essential to reconsider and revise our beliefs, strategies, and plans, rather than stubbornly sticking to them. The book starts by exploring the power of unlearning. This refers to the process of letting go of outdated or inaccurate beliefs and knowledge to make room for new and more relevant insights. This aligns with Thomas Kuhn's theory of paradigm shifts in scientific revolutions, where new scientific discoveries often require us to discard old theories. Grant stresses the importance of intellectual humility, a trait that involves acknowledging the limits of our knowledge and being open to others' perspectives. This is in line with psychological research showing that intellectual humility is associated with better decision-making and more effective learning. He also challenges the commonly held belief that success comes from persistence and determination. While these traits can certainly be useful, Grant argues that they can also lead to rigid thinking and resistance to change. Instead, he suggests that we should be willing to re-think our strategies and plans in the face of new evidence. This resonates with Carol Dweck's work on "growth mindset", which emphasizes the value of flexibility and adaptability. In addition, Grant promotes the adoption of a 'scientist mindset', where we constantly test our beliefs and assumptions and adapt them based on new evidence. This is reminiscent of Karl Popper's philosophy of science, which posits that scientific knowledge progresses through the falsification of existing theories. The book also highlights the importance of feedback and criticism in promoting growth and improvement. This is consistent with research in the field of positive psychology, which shows that constructive feedback can enhance performance and job satisfaction. Another key theme in the book is the role of emotions in decision making. Grant underscores how our emotions can cloud our judgment and impair our decision-making abilities. This aligns with Daniel Kahneman's work on cognitive biases, which demonstrates how our emotions can lead us to make irrational choices. Finally, Grant warns about the dangers of groupthink and collective overconfidence. He argues that these phenomena can stifle innovation and lead to poor decision making. This echoes Irving Janis's seminal work on groupthink, which shows how group pressures can lead to flawed decision-making processes. In conclusion, "Think Again" is a thought-provoking book that encourages us to challenge our beliefs, embrace uncertainty, and stay open to new ideas. It aligns with several well-established theories and findings in psychology and offers valuable insights for anyone looking to improve their thinking and decision-making skills.

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