"Hey Prasad, thanks again for the nice session. The session was helpful in the way that you are able to structure the discussion and point to a problem. I appreciated this a lot as often, we ourselves are unable to really figure out the issue itself, before taking any steps to improving the situation. The framework you shared is a very good start as it really gives a plan to work with. On a more overall perspective, I feel you take the time to listen to the issue and sympathise. I like your structure and clear thinking and find it very helpful. Thanks! "