Subbulakshmi Kumar

The energy that drives me every day is defined by the question: "How can I make others better? How can I help others around me achieve their goals? How can I contribute to a larger cause and sharpen my skillsets to stay relevant to the constant change around us"

My journey began as a Tech Support Engineer at Microsoft after earning my degree in Electronics & communication Engineering. What truly motivates me is solving the root cause of problems for the long term and drive outcomes within a racing deadline. With 10 years of experience in Project management, business process design and outsourced contact center management. Extensive experience and demonstrated leadership across product support, operations, readiness, tools & telephony and learning & development. Exceptional global presence, strong relationship building skills, subject matter expertise and proven ability to influence directly and indirectly across matrixed, geographically distributed virtual teams.

You can get the best out of me in situations that require collaboration, organization, People management and strategic planning. As a Technology Program Manager at Microsoft, I am driven by the idea of enabling our customers and internal stakeholders to perform at their peak potential by providing them the right Tech Infrastructure and Tooling systems. I believe that the success of a project comes from a team that understands responsibility and accountability.

Currently, I am on a learning journey to enhance my skills in incorporating AI to make my life easier and to my colleagues & customers.