Martina Toso
Team Lead Customer Education
Did you know? Over 80% of professionals feel unclear about their career direction at some point—I've been there, too! I’m Martina Toso, currently the Team Lead for Customer Education at Tradebyte, where I bring over 20 years of experience in building top-notch customer service, engagement, and education teams. My career has taken me from leading remote and on-site teams to spearheading innovative customer strategies and building strong, multicultural communities. Now, I lead a fantastic team of five technical writers and a chatbot project manager, helping them grow through coaching, mentoring, and strategic goal-setting.
Mentoring is one of my greatest joys. I've had the privilege of guiding a large number of young professionals as they tackle career decisions, develop leadership skills, and fine-tune their problem-solving abilities. So, if you’re ready to take the next step, whether that’s navigating career choices or growing into a confident leader, I’m here to support you every step of the way. Let’s dive in and make great things happen together!
My Mentoring Topics
Techniques for team upskilling and development
Strategies for performance evaluation and feedback
Fostering a collaborative team culture
Agile leadership principles and practices
Setting measurable goals and aligning team performance
Mentoring for career decision-making and personal growth
Building confidence in new leaders
Developing problem-solving skills
Career coaching for young professionals
Balancing personal development with team goals
Creating and implementing strategic frameworks for business growth
Goal setting and defining team KPIs
Strategic decision-making based on customer needs
Aligning cross-functional teams to achieve company objectives
Using customer insights to guide business strategies
Defining and maintaining brand tone of voice
Effective cross-functional communication
Data-driven communication strategies
Public speaking and presentation skills
Strategies for internal and external stakeholder communication
Building multicultural awareness within teams
Effective leadership across diverse cultures
Best practices for leading international teams remotely
Managing language and cultural differences in communication