Kanchan Mahtani
Luxury Hospitality and Guest Experience professional
I am an experienced luxury hospitality professional with over 22 years in leadership roles, specialising in Rooms Division operations, Guest Experience, and Team Leadership and Development.
Known for exceptional and inspiring leadership skills, driving operational excellence, improving guest satisfaction, and implementing successful processes. For me, customer interaction is paramount, and team relationships are the cornerstone of the service industry, underpinning my strong passion for this field.
I am highly passionate about people, mentoring and leadership. Therefore, I am seeking to contribute my expertise by guiding and coaching anyone in the need for a listening ear or someone to help show the light along the path.
My Mentoring Topics
emotional intelligence and understanding
hospitality as a choice of career
coping with change
challenges with leadership
the path forward