I have over 30 years experience in leading and growing B2C businesses across FMCG, Media, Retail, Personal Care, Consumer Devices, and Insurance sectors. As a CXO turned consultant and start-up mentor, I am driven by a passion for customers, transformation and business wins.
I founded C-Xcel, a CX and Customer Strategy consulting firm. At C-Xcel, we craft business strategy to achieve growth goals for our clients' business, with a customer-centric approach, specializing in CX Strategy, CX Diagnostics, CX Capability, CX Metrics, VOC & Listening Programs (CSAT, NPS, CES), Customer Journey Mapping, Purpose & Positioning, Brand & Marketing Communication, Digital Transformation, and Data Analytics. I specialise in Innovation for creating moments of truth that build strong bonds with customers.
As a Business Scaling Coach and Mentor, I help MSME's with creation of fast paced growth plans that comprise people, process & technology. I also work with start-up entrepreneurs for product- market-fit, go-to-market, scaling, and funding.
I am a Certified Independent Board Director, an angel investor, and a recipient of multiple awards and honours in the field of marketing and technology.