Measuring and Managing Performance in Organizations

Key Facts and Insights

1. Measurement Dysfunction: The book tackles the concept of 'measurement dysfunction', which refers to the negative effects caused by performance measurement systems.
2. Systems Theory: The author, Robert Austin, uses the systems theory to explain how measurement can impact the behavior of individuals within an organization.
3. Measurement and Behavior: The book emphasizes that the way performance is measured can significantly influence the behavior of individuals and teams.
4. Goal Setting: Austin promotes the idea that setting clear goals is essential for an effective performance measurement system.
5. Measurement Myopia: The book warns against 'measurement myopia', where organizations become overly...

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