Difficult Conversations - How to Discuss what Matters Most

Key Facts or Insights from "Difficult Conversations - How to Discuss what Matters Most"

1. Three Levels of Conversation: The book presents the idea that every difficult conversation has three levels – the "What Happened" conversation, the "Feelings" conversation, and the "Identity" conversation.
2. Contributor, Not Blame: It suggests that we should view ourselves as contributors to the problem rather than blaming others.
3. Importance of Feelings: The authors emphasize that acknowledging feelings is a vital part of any conversation.
4. Shifting Stance: The ability to shift from a stance of certainty to one of curiosity is a key skill in handling difficult...

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