Key Facts and Insights:
- Unreliable Judgment: The book emphasizes how human judgments are often filled with "noise" or unwanted variability, leading to inconsistent decisions. It shows that even professionals, like doctors, judges, or hiring managers, often make decisions that are inconsistent and unreliable.
- System Noise: The authors identify various forms of noise such as system noise (discrepancies in organizational decision-making), level noise (inconsistencies in individual judgments), and pattern noise (variations in how different people interpret the same data).
- Cost of Noise: The book highlights the significant cost of noise in decision-making, both in terms of economic loss and social...