Rompe la barrera del no - Negocia como si te fuera la vida en ello

Key Facts and Insights

1. Emotional intelligence: The ability to understand and manage your own emotions, and those of the people you're negotiating with, is a critical skill.
2. Active listening: This involves not only hearing the words that another person is saying but also understanding the complete message being sent.
3. Tactical empathy: This is about understanding the feelings and emotions of the other person, and then responding in a way that leads to trust and a positive outcome.
4. Calibrated questions: These are questions designed to make the other person feel in control, but also lead them towards a desired outcome.
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