Key Facts and Insights from the Book:
- Organizational Operating System: The book asserts that every organization runs on an 'operating system' - an invisible set of rules and processes that dictate how work gets done.
- The OS Canvas: Dignan introduces a tool called the OS Canvas, which breaks down the operating system into 12 dimensions, providing a framework to assess and redesign the way work is done.
- Complexity Theory: The book emphasizes the concept of complexity theory, explaining how organizations can become more adaptive and responsive to change.
- Evolutionary Organizations: Dignan argues that the future of work is about...