Difficult Conversations - How to Discuss What Matters Most
Douglas Stone, Bruce Patton, Sheila Heen
Summary
Key Insights from "Difficult Conversations - How to Discuss What Matters Most"
- Understanding the 'Three Conversations': Every difficult conversation is composed of three underlying conversations: the 'What Happened?' conversation, the 'Feelings' conversation, and the 'Identity' conversation.
- Exploring Each Other’s Stories: Different perspectives often lead to different narratives, understanding the other person's story is essential for productive communication.
- Managing Feelings: Understanding and managing your emotions is key to handle difficult conversations.
- Grounding Identity: Knowing your self-worth and respecting the other person's identity is crucial to prevent defensive reactions.
- Learning Conversations: Difficult conversations should be approached as a learning opportunity for...
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